It’s projected that the forklift market size will grow from 1,384.3 thousand units in 2020 to 1,908.6 thousand units in 2028. Forklifts will continue to be an essential piece of equipment for many businesses as time goes on.

If you use forklifts in your business, you need to be sure that you keep them in working order. Finding a reliable forklift repair company to rely on can help you keep your forklifts running strong and will make your business more efficient.

Here are four things that you need to consider when evaluating forklift repair companies.

1. Speed of Service

When choosing a forklift maintenance company, one of the key things to think about is the speed of service.

You need to be sure that the company offers great response time and can help you get the service you need when you need it. Find out about their mean time to respond and be sure that they’ll get back to you within several hours rather than a day or more.

A great company will respond within two to three hours and will complete a repair quickly. They’ll work to get your equipment operational again fast so that you can keep your business as efficient as possible.

2. Service Quality

You also need to think about the service quality as well. Be sure that the company has highly experienced and well-trained technicians who know what they’re doing, can install parts quickly, and have high first-call completion rates.

If they aren’t experienced and knowledgeable then they may not be able to get the job done right the first time. They may need to come back to fix issues during a second visit.

Find out everything you can about the experience level of the technicians you’re hiring and ensure that they’ll do a great job every time.

3. Parts Availability

Another critical thing to think about when hiring a forklift service is the availability of parts. Forklift repair companies should have a large inventory of parts on hand. If they have the parts you need available, they’ll be able to complete the work in record time and get your forklifts working well again.

You should also be sure that they have high-quality forklift parts available as well. The company should offer a variety of OEM parts for different brands such as Komatsu, JLG, Raymond, and more.

4. Reputation and Customer Service

When evaluating forklift repair companies, you’ll also want to find out more about their reputation. It’s a good idea to read some online reviews on the repair company to find out more about what their reputation is and whether others have been satisfied with the repair services that they offer.

Speak with the company before hiring them to get a feel for how pleasant they are to deal with and ensure that they’ll be friendly and personable when getting repairs.